Smart Hub Offline Investigation
David Chen
10 February 2026
Summary
Investigated issues with the smart hub and devices, swapped power supply, and improved Wi-Fi temporarily.
Areas Inspected
Smart devices installed
OKDavid to keep an eye on these devices over the next week.
Hub/controller
INTERVENTION REQUIRED- Failed power supply
- Hub offline
Hub was offline; needed reboot and temporary PSU solution.
Wiring requirements
OKPoE injector installed for hub temporarily.
WiFi coverage
INTERVENTION REQUIREDPoor Wi-Fi coverage identified and addressed temporarily.
Actions Done On Site
- Checked smart devices installed
- Examined Hub/controller
- Assessed Wiring requirements
- Replaced failed power supply
- Rebooted mesh network
- Installed PoE injector temporarily
Actions for Service Provider
- Send a quote for replacement smart hub and small UPS/PoE injector
Actions for Client
- Monitor the status of the smart devices over the next week and report any changes.
Quote Required
Replacement of hub and additional equipment needed to ensure stability.
| Item | Quantity | Priority |
|---|---|---|
| Replacement smart hub | 1 | Medium |
| Small UPS/PoE injector for hub | 1 | Medium |
Invoice Items
Services rendered during the visit and materials used.
| Item | Quantity |
|---|---|
| Call-out charge and 1 hour of labour | 1 |
| PoE injector used for temporary power supply to hub | 1 |
Photos
