Network Connectivity and Docking Station Repair
Sophie Martin
10 February 2026
Summary
Intermittent network dropouts and monitor flicker addressed by replacing patch lead and moving user to a spare switch port. Failing docking station requires replacement.
Areas Inspected
User workstations
OKCheck completed on workstations.
Peripherals and accessories
INTERVENTION REQUIRED- Failing docking station
Docking station found failing.
Network connectivity
INTERVENTION REQUIRED- Loose patch lead
Loose patch lead replaced and user moved to spare port.
Actions Done On Site
- Checked user workstations, peripherals and network connectivity.
- Replaced loose patch lead and moved user to spare switch port.
Actions for Service Provider
- Send quote for replacement docking station and USB-C hub.
Actions for Client
- Monitor workstation on new port for 48 hours and report any issues.
Quote Required
Need to replace failing docking station and provide connectivity for dual displays.
| Item | Quantity | Priority |
|---|---|---|
| Replacement docking station and USB-C hub | 1 | Medium |
Invoice Items
Completed call-out service and replaced patch cable.
| Item | Quantity |
|---|---|
| Call-out service and 1 hour labour | 1 |
| Replacement patch cable | 1 |
Photos
